At Sedum Roofs, your privacy matters. We are committed to protecting your personal data and being transparent about how we collect, use, and store it.

This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Who We Are

Sedum Roofs is a trade name of Verdant Property Services Ltd.

Registered in England and Wales

1-11 Alvin Street, Gloucester GL1 3EJ

Email: sedumroofsuk@gmail.com

We are the data controller for the personal information you provide.

Information We Collect

We collect personal information when you:

Place an order through our website
Contact us via email, form, or phone
Request a quote or installation support
Sign up for updates or marketing (if applicable)

The data we collect may include:

Full name
Email address
Billing and shipping addresses
Phone number
Order details and payment confirmation (we do not store card details)
Any messages or information you send us

How We Use Your Information

We use your information to:

Process and fulfill your order
Arrange delivery and communicate order updates
Provide support or respond to your enquiries
Send service-related emails (e.g. order confirmation, shipping updates)
Maintain business records and comply with legal requirements
Improve our website and customer experience

We may also send marketing communications (e.g. new product updates) — only if you opt in. You can unsubscribe at any time.

Payments

All online payments are processed securely through third-party payment providers. Sedum Roofs does not store or have access to your full payment card details.

Sharing Your Information

We only share your data when necessary to deliver your order or comply with the law.

Your information may be shared with:

Logistics providers for delivery
Payment processors (e.g. Stripe, PayPal)
IT and hosting partners to operate our website
Accountants or legal advisors (where required by law)

We never sell your data.

Data Storage & Security

We store your data securely within the UK or in GDPR-compliant data centres. We use industry-standard safeguards (SSL encryption, access controls) to protect your data.

How Long We Keep Your Data

We keep your personal data only as long as necessary to:

Fulfill your order
Handle returns or warranties
Meet legal and accounting obligations

Typically, this is up to 7 years for order records.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (in certain cases)
Object to or restrict processing
Withdraw consent (for marketing emails)

To exercise any of these rights, email us at sedumroofsuk@gmail.com.

If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

Cookies

Our website uses cookies to:

Enable essential site functionality (e.g. basket, checkout)
Improve user experience
Collect anonymous analytics data

You can adjust your browser settings to disable cookies, though some site functions may not work properly.

Updates to This Policy

We may update this policy from time to time. Any changes will be published on this page with a new "last updated" date.

Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: sedumroofsuk@gmail.com

Sedum Roofs (Verdant Property Services Ltd)

1-11 Alvin Street, Gloucester GL1 3EJ

Sedum Roofs is a trade name of Verdant Property Services Ltd.